Welcome to our Frequently Asked Questions page! These moving bin FAQs are designed to help you understand what to expect when renting our reusable moving bins for your home, office, or dorm transition. Here, you’ll find answers about choosing the right package, rental timelines, delivery and pickup details, how long you can keep your bins, and what happens if your moving plans change unexpectedly.
Many customers also want to know what’s included in each rental, how clean and durable the bins are, and the differences between using our eco-friendly bins versus traditional cardboard boxes. You’ll also find information about add-ons like dollies, reusable foam sheets, hand trucks, and laundry bags, plus how our service supports apartment complexes, office moves, and local relocations.
We’ve also included answers to common questions about pricing, deposits, weight limits, bin care, and the most efficient way to pack your belongings. Our goal is to give you quick, clear, and helpful information so you can plan your move with confidence and ease.
♻️ At O’Malley Moving Bins, we’re proud to offer a more sustainable moving option for Long Island families. Our durable, reusable bins replace hundreds of cardboard boxes and rolls of tape during each move, helping reduce waste while keeping your belongings protected. Choosing our bins means a cleaner, greener move — without sacrificing convenience or durability. Learn more about reducing moving waste at the EPA:
https://www.epa.gov/recycle
This section walks you through each step of renting our moving bins, from placing your order and choosing the right package to understanding how far in advance to book. You’ll also learn what happens immediately after you submit your order and how our pickup process works once your move is complete. These FAQs give you a clear, simple overview of what to expect from start to finish.
Placing an order is quick and straightforward. Just select how many weeks you need to pack and unpack, choose the package that matches your home, office or college size, add any extra items you’d like, and pick your delivery and pickup locations. Once you enter your contact information and add the package to your cart, your order will be secured and confirmed by email.
Choosing the right package is easy, just select the size of your home, office, or college space on the order form, and the appropriate package with the recommended number of bins and dollies will appear automatically. Each option is designed to match the typical amount of belongings for that space.
We recommend booking your rental at least 7 days before your requested delivery date to ensure availability. This gives you plenty of time to choose your package, plan your move, and secure the dates you need. If you’re working on a tighter timeline, feel free to reach out and we’ll do our best to accommodate you.
After you submit your order, you’ll receive an immediate confirmation email letting you know it was successfully placed. We then double-check our inventory, and within 24 hours you’ll receive a second email confirming that everything is available for your requested dates. Once confirmed, you’ll be able to pay your damage deposit and schedule your delivery. This final step must be completed within 7 days of your rental start date.
Once you’re finished unpacking, you’ll receive an email and text message with a link to schedule your pickup. You can choose a convenient 1-hour pickup window, and we’ll come to your new location to collect the bins at no additional cost. Just have the bins stacked and ready by your front door or garage, and we’ll handle the rest.
This section covers everything you need to know about how our delivery and pickup process works. From understanding our delivery schedule and time windows to knowing whether you need to be home and how to request changes, these FAQs help you plan your move with confidence. You’ll also find guidance on scheduling options so your rental fits smoothly into your moving timeline.
We deliver bins 7 days a week, making it easy to choose a day that fits your moving schedule. Delivery hours generally run from 8:00 AM to 6:00 PM, with extended evening or weekend hours available on select days. When you book your delivery through our scheduling link, you’ll see all available time slots and can pick the one that works best for you.
Yes, someone does need to be home for both delivery and pickup. This ensures the bins are handed off safely, placed exactly where you want them, and counted correctly at both drop-off and retrieval. Having someone present also allows us to confirm everything is in good condition before your rental begins and ends.
Yes, you can schedule a specific delivery or pickup time using our online booking link. When you select your date, you’ll be able to choose from the available 1-hour time slots that best fit your schedule. This makes it easy to plan your move without waiting around for a long delivery window.
Our delivery window is a convenient 1-hour time slot that you choose when booking. This allows you to plan your day without waiting around for a long arrival window. You’ll also receive reminders so you know exactly when to expect your bins.
If you need to change your delivery or pickup date, you can use the rescheduling link included in your confirmation email or text message to choose a new time. Availability depends on our schedule, so making changes early gives you the most options. And if you’re unsure or need help adjusting your booking, just reach out and we’ll be happy to assist.
This section guides you through everything that happens after you place your order, so you always know what to expect. From receiving your delivery details to preparing your space and understanding what delivery day looks like, these FAQs walk you through the entire process step by step. You’ll also learn what to do if you need to update your order or add more bins or accessories before delivery, making the days leading up to your move smooth and stress-free.
After you place your order, you’ll receive an instant confirmation email with the details of your rental. This email includes the next steps, such as securing your damage deposit and confirming your delivery date. Once those are completed, your order is fully set and ready for your scheduled delivery.
You’ll receive an email and text message with a link to choose your delivery date and a 1-hour time slot that works for you. Once you select your time, you’ll get a confirmation so you know exactly when to expect your bins. We also send reminders as your delivery day gets closer.
To prepare for bin delivery, simply make sure there’s a clear space near your front door, garage, or entryway where the bins can be placed. If you live in an apartment or office building, ensure we have access to the building or elevator at your scheduled time. Having the area ready helps us deliver your bins quickly and efficiently.
On delivery day, you’ll receive a reminder before we arrive within your scheduled 1-hour time slot. We’ll bring your bins, dollies, and any add-ons directly to your front door, garage, or designated entry area. Once everything is dropped off and counted, you’re all set to start packing.
If you realize you need more bins or dollies before your delivery, just contact us and we’ll send you the link to our Add to Order form. You’ll be able to request the extra items you need, and we’ll confirm availability before your scheduled delivery. This ensures you have the right amount of supplies ready for moving day.
This section explains how our pricing works and what factors go into the total cost of your rental. You’ll find information about delivery and pickup fees, our damage deposit policy, and what happens if any items are damaged during your move. These FAQs are designed to make all costs transparent so you can plan your move with confidence.
Our rental prices are based on the package you choose, which is tied to the size of your home, office, or dorm and the number of weeks you need for packing and unpacking. Each package includes a set number of bins and dollies, giving you a straightforward, all-inclusive rate. Any additional items, like extra bins or dollies, are added only if you choose them.
Delivery is included with all Bin Rental packages throughout Suffolk and Nassau County. The only exception is for customers located east of Riverhead, where a small $10 up-charge applies due to the extended distance. We keep delivery affordable and efficient across Long Island, ensuring your bins arrive on time and ready to use. Pickup is always free, making the end of your rental as easy and convenient as possible.
Yes, we require a $150 damage deposit, which is held as a pre-authorization on your credit card. This deposit covers any lost or damaged bins or dollies during your rental period. As long as all items are returned in good condition, the pre-authorization is released automatically.
If a bin or dolly gets damaged during your move, we simply use your damage deposit to cover the cost of repair or replacement. Most minor wear and tear is expected and will not result in any charges. If the damage exceeds the $150 deposit, you would only be responsible for the remaining replacement cost as outlined in our Rental Agreement. We aim to keep this process fair and transparent, so you always know exactly what to expect.
This section covers the essentials of using our bins safely and effectively throughout your move. You’ll find guidance on weight limits, packing fragile items, and the proper way to label and care for the bins during your rental period. These FAQs help ensure your belongings stay protected and the bins are returned in good condition for pickup.
Each bin can safely hold up to 60 pounds. For the best results, try to distribute weight evenly and avoid overfilling to ensure the lids close properly. Staying within the recommended weight limit helps protect both your belongings and the bins during your move.
No—please do not use your own tape, labels, or markers on the bins. Each order includes pre-printed labels for every bin, which are designed to stick securely but remove cleanly without causing damage. Using only the provided labels helps keep the bins in great condition for the next customer.
For fragile or delicate items, we recommend wrapping each piece securely before placing it in the bin. As an eco-friendly business, we encourage using reusable materials such as our foam sheets (available as an add-on), or items you already have at home like towels, linens, or newspaper to reduce waste. Be sure to cushion items on all sides and avoid overpacking so everything stays protected during your move.
No, you don’t need to fully clean the bins before pickup — we take care of all sanitizing before each new rental. We just ask that the bins are returned in reasonably good condition and free of excessive dirt or debris. This helps us keep everything clean, eco-friendly, and ready for the next customer.
